{"id":491,"date":"2022-01-31T23:51:43","date_gmt":"2022-01-31T23:51:43","guid":{"rendered":"https:\/\/www.firstclassaccounts.com\/wanneroo\/?p=491"},"modified":"2022-01-31T23:51:43","modified_gmt":"2022-01-31T23:51:43","slug":"tips-for-collecting-payments","status":"publish","type":"post","link":"https:\/\/www.firstclassaccounts.com\/wanneroo\/2022\/01\/31\/tips-for-collecting-payments\/","title":{"rendered":"Tips for Collecting Payments While Maintaining a Positive Customer Experience &#8211; FCA Mona Vale"},"content":{"rendered":"\n<p>One of the most important aspects of a business is collecting payments from your customers. If you put in hours of work for a project and a customer never pays for it, you\u2019ve wasted your time.<\/p>\n\n\n\n<p>How to Collect Payments from Customers :<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li><strong>Ask for Payments Upfront.<\/strong><\/li><\/ol>\n\n\n\n<p>Quite often, you can avoid invoice challenges by clearly establishing a payment system before you begin working with a new client.<\/p>\n\n\n\n<p>When the client pays up front, you won\u2019t have to worry about sending an invoice afterward.<\/p>\n\n\n\n<p>While not every customer will be willing to pay upfront, many will be agree to paying a portion of your fee in advance.<\/p>\n\n\n\n<p>2. <strong>Clearly Communicate Your Expectations.<\/strong><\/p>\n\n\n\n<p>Regardless of when you get paid, it\u2019s important to iron out all issues regarding payments before you start working with a client. Will you get paid via direct deposit? Paypal? Another online payment program? And, how soon after the project will you send an invoice, and how soon do you expect to receive payment?<\/p>\n\n\n\n<p>Late fees and early payment discounts are also effective at motivating clients to pay invoices on time. However, such terms must be communicated clearly and in advance, as dropping a surprise fee on a client will only hurt your relationship with them.<\/p>\n\n\n\n<p>3. <strong>Send Polite Follow-up Emails.<\/strong><\/p>\n\n\n\n<p>A client might not pay an invoice on time and it\u2019s not always because they\u2019re trying to avoid you. Sometimes the person in charge of processing your invoice might be on holiday, or has left the company or your email might just have accidentally ended up in someone\u2019s spam folder.<\/p>\n\n\n\n<p>When sending a reminder email, it may be helpful to re-attach the invoice. You should also maintain a non-accusatory tone, but clearly state that you haven\u2019t been paid for the work. You can also remind them about the terms included in the original contract to encourage a timely response.<\/p>\n\n\n\n<p>Sometimes, however, an email alone isn\u2019t enough. If you don\u2019t get a response, you might need to reach out with a phone call.<\/p>\n\n\n\n<p>4. <strong>Offer a Personalized Invoice Schedule.<\/strong><\/p>\n\n\n\n<p>5. <strong>Contact Other People at the Company.<\/strong><\/p>\n\n\n\n<p>6. <strong>Consider Customer Value.<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center has-bright-red-color has-text-color has-large-font-size\"><strong>Read full article <a href=\"https:\/\/www.firstclassaccounts.com\/mona-vale\/2022\/01\/31\/tips-for-collecting-payments-while-maintaining-a-positive-customer-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>One of the most important aspects of a business is collecting payments from your customers. If you put in hours&#8230;<\/p>\n","protected":false},"author":252,"featured_media":492,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"_eb_attr":"","_uag_custom_page_level_css":"","footnotes":""},"categories":[19],"tags":[9],"class_list":["post-491","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bookkeeping","tag-bookkeeping"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Our Bookkeeping Services \u2013 First Class Accounts Wanneroo<\/title>\n<meta name=\"description\" content=\"Tips for Collecting Payments While Maintaining a Positive Customer Experience - FCA Mona Vale Bookkeeping -\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.firstclassaccounts.com\/wanneroo\/2022\/01\/31\/tips-for-collecting-payments\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Our Bookkeeping Services \u2013 First Class Accounts Wanneroo\" \/>\n<meta property=\"og:description\" content=\"Tips for Collecting Payments While Maintaining a Positive Customer Experience - FCA Mona Vale Bookkeeping -\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.firstclassaccounts.com\/wanneroo\/2022\/01\/31\/tips-for-collecting-payments\/\" \/>\n<meta property=\"og:site_name\" content=\"Our Bookkeeping Services \u2013 First Class Accounts Wanneroo\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Firstclassaccountswanneroo\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/Firstclassaccountswanneroo\" \/>\n<meta property=\"article:published_time\" content=\"2022-01-31T23:51:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.firstclassaccounts.com\/wanneroo\/wp-content\/uploads\/sites\/159\/2022\/01\/PAID.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"635\" \/>\n\t<meta property=\"og:image:height\" content=\"257\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Niamh Campbell\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Niamh Campbell\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.firstclassaccounts.com\\\/wanneroo\\\/2022\\\/01\\\/31\\\/tips-for-collecting-payments\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.firstclassaccounts.com\\\/wanneroo\\\/2022\\\/01\\\/31\\\/tips-for-collecting-payments\\\/\"},\"author\":{\"name\":\"Niamh Campbell\",\"@id\":\"https:\\\/\\\/www.firstclassaccounts.com\\\/wanneroo\\\/#\\\/schema\\\/person\\\/af7f78803bace2a8acc8cf515cb8c5f8\"},\"headline\":\"Tips for Collecting Payments While Maintaining a Positive Customer Experience &#8211; 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