{"id":3,"date":"2019-11-05T02:55:20","date_gmt":"2019-11-05T02:55:20","guid":{"rendered":"https:\/\/www.firstclassaccounts.com\/?page_id=3"},"modified":"2024-01-09T19:01:15","modified_gmt":"2024-01-09T09:01:15","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.firstclassaccounts.com\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n
<\/p>\n\n\n\n First Class Accounts respects the privacy of people we deal with and we have developed this policy to explain how we and our franchisees collect and handle personal information about you in accordance with the Privacy Act 1988 <\/em>(Cth).<\/p>\n\n\n\n We do not control the collection, use or disclosure of, and may not have access to, the Personal Information held by our franchisees. Our Franchisees are responsible for ensuring that your Personal Information collected by them is handled in accordance with this Privacy Policy and Australian Privacy Principles (\u201cAPPs<\/strong>\u201d).<\/p>\n\n\n\n In this policy, some words have a special meaning. Those words and the corresponding meaning are as follows:<\/p>\n\n\n\n First Class Accounts, we, us, our <\/strong>means First Class Financial Group Pty Ltd ACN 147 962 187, its \u2018associates\u2019 (as that term is defined and used in the Corporations Act 2001 <\/em>(Cth)) and our franchisees.<\/p>\n\n\n\n Franchising Services <\/strong>means to process any enquiry or application you make to become a franchisee of ours and\/or to the provision of services to you under a franchise agreement you enter into with us.<\/p>\n\n\n\n Personal Information <\/strong>means information or an opinion about an identified natural person, or a natural person who is reasonably identifiable.<\/p>\n\n\n\n Privacy Act <\/strong>means the Privacy Act 1988 <\/em>(Cth).<\/p>\n\n\n\n Network <\/strong>means the network of First Class Accounts franchisees.<\/p>\n\n\n\n Services <\/strong>means those services you request of us and\/or a franchisee in relation to bookkeeping and tax agent services.<\/p>\n\n\n\n Website <\/strong>means the website operated by First Class Accounts.<\/p>\n\n\n\n We collect information about you (including, but not limited to, that information set out in the table below) that:<\/p>\n\n\n\n We refer to this information as \u201cServices Information<\/strong>\u201d<\/p>\n\n\n\n We refer to this information as \u201cThird Party Information<\/strong>\u201d.<\/p>\n\n\n\n We refer to this automatically collected information as \u201cDevice Information<\/strong>\u201d.<\/p>\n\n\n\n We refer to this information as \u201cSensitive Information<\/strong>\u201d.<\/p>\n\n\n\n Bookkeeping and Tax Agent Services <\/em><\/strong><\/p>\n\n\n\n Franchise Enquiry <\/em><\/strong><\/p>\n\n\n\n General <\/em><\/strong><\/p>\n\n\n\n Third Party Information<\/em><\/strong><\/p>\n\n\n\n Device Information<\/em><\/strong><\/p>\n\n\n\n Sensitive Information<\/em><\/strong><\/p>\n\n\n\n Information, communication or opinions about any of our products, services, transactions, payment history and business activities.<\/em><\/strong><\/p>\n\n\n\n Information that may be collected by us or on our behalf via third parties including the date and time of your visit to our website, IP address, documents and pages you access, type of browser and setting, operating system, address of a recurring site you are about to visit; information you submit regarding payment particulars, device identifier, including UDID, device details, pages visited, language selections, cookies, tracking pixels, geographic area and location.<\/em><\/strong><\/p>\n\n\n\n Identifiers (such as business number), citizenship and residency details, details regarding and information provided by your referees, details regarding and information provided by your guarantor(s) and business partner(s), financials\/credit\/criminal history checks, employment history, education history, identity documents.<\/em><\/strong><\/p>\n\n\n\n Other information<\/em><\/strong><\/p>\n\n\n\n (f)<\/strong> In some situations, you will have the option to deal with us anonymously or through a pseudonym, however, where you are requesting products, the Services, the Franchising Services and\/or employment with or from us, it may become impracticable to provide those products or services to you without verifying your identity. Where you fail to provide us information or where the information provided is incomplete and\/or inaccurate, or you choose not to provide us with the information that we have requested, it may affect our ability to provide you with our products and services.<\/p>\n\n\n\n (g)<\/strong> In the event that we receive identifiable information from a third party, we will take reasonable steps to ensure that you have given express or implied consent to the collection of that information. If it is determined that we are unable to have possession of the information under a relevant law, we will destroy the information or ensure that the information is de-identified.<\/p>\n\n\n\n We will handle your tax file number in accordance with Privacy (Tax File Number) Rule 2015<\/em> (Cth).<\/p>\n\n\n\n Please note that we do not alter our Website\u2019s data collection and use practices when we see a Do Not Track signal from your browser.<\/p>\n\n\n\n (a)<\/strong> As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative\u2019s (\u201cNAI\u201d) educational page at http:\/\/www.networkadvertising.org\/understanding-online-advertising\/how-does-it- work<\/a>.<\/p>\n\n\n\n (b) You can opt out of targeted advertising by using the links below:<\/strong><\/p>\n\n\n\n (c)<\/strong> Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance\u2019s opt-out portal at: http:\/\/optout.aboutads.info\/<\/a>.<\/p>\n\n\n\n (a)<\/strong> To improve your experience on our Website, we may use ‘cookies’. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our Website may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of our Website.<\/p>\n\n\n\n (b)<\/strong> Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.<\/p>\n\n\n\n (c)<\/strong> Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.<\/p>\n\n\n\n (d)<\/strong> By using our Website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out in this policy. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.<\/p>\n\n\n\n (a)<\/strong> We will collect and use the Personal Information for the primary purpose(s) as provided in Section 2 of this policy.<\/p>\n\n\n\n (b)<\/strong> As well as abovementioned purpose, the primary purpose includes facilitating our internal business processes, communicating with clients, prospective clients and other external parties, providing ongoing marketing information about our products and services, complying with our legal obligations and dealing with enquiries and complaints.<\/p>\n\n\n\n In certain circumstances, the law may permit or require us to use or disclose Personal Information for other purposes, for instance where a client would reasonably expect us to and the purpose is related to the purpose of collection.<\/p>\n\n\n\n We may share your information with:<\/strong><\/p>\n\n\n\n (a)<\/strong> any of our \u2018associates\u2019 (as that term is defined in section 50AAA of the Corporations Act 2001 <\/em>(Cth));<\/p>\n\n\n\n (b) third parties including:<\/strong><\/p>\n\n\n\n (c)<\/strong> any prospective buyer of any part of our business or assets; or<\/p>\n\n\n\n (d)<\/strong> where we are required to disclose your information in order to comply with any legal obligation, or in order to enforce any agreements; or to protect the rights, property, or safety of us and our customers, or others. This includes, where relevant, exchanging information with organisations for the purposes of fraud protection and credit risk reduction.<\/p>\n\n\n\n (a)<\/strong> We share your Personal Information with third parties to help us use your Personal Information and provide the Services, Franchising Services and\/or employ you. Specifically, we share your Personal Information with the following service providers:<\/p>\n\n\n\n (b)<\/strong> We will not share your Sensitive Information unless required by law or in an emergency situation. When you are no longer employed by us, we will delete and remove your Sensitive Information, except to any extent that we are required by law to retain.<\/p>\n\n\n\n (c)<\/strong> Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.<\/p>\n\n\n\n (a)<\/strong> In order to offer the Services, Franchising Services and otherwise employ you we may store and manage data electronically or in paper form.<\/p>\n\n\n\n (b)<\/strong> Where data is stored electronically, it is done so either:<\/p>\n\n\n\n (c)<\/strong> Your Personal Information is not directly exported by us outside of Australia. However, where one of our third party service providers utilise servers in a jurisdiction other than Australia, your Personal Information may reside on a servers outside of Australia and as determined by those third party providers from time to time. At the date of this policy, we understand our third-party service provider servers are in the Australia<\/p>\n\n\n\n (d)<\/strong> We will take all steps reasonably necessary to ensure that your Personal Information is handled in accordance with the APPs and this policy. Despite our endeavours, the transmission of information through the internet is not completely secure.<\/p>\n\n\n\n (e)<\/strong> Submission of any information to us is an acknowledgement that you agree to such use, storage and disclosure.<\/p>\n\n\n\n We take the storage and handling of your Personal Information seriously. To secure your Personal Information, we run regular backups into a secure environment. We have an IT company that regularly monitors our security process<\/p>\n\n\n\n Mainly First Class Accounts provides 7 day credit, It is up to the individual business to decide if the credit will go beyond this time .<\/p>\n\n\n\n (a)<\/strong> You may request access to or correct Personal Information that we hold about you at any time by contacting our Privacy Officer using the details set out in this policy. We will respond to any such request for access to Personal Information within a reasonable timeframe and will provide you access to the Personal Information that we hold pertaining to you, unless we are authorised not to do so by law.<\/p>\n\n\n\n (b)<\/strong> We may charge you a reasonable fee for processing your request to access your Personal Information and should we decline you access to your Personal Information, a written explanation will be provided setting out the legal reasoning for doing so.<\/p>\n\n\n\n (c)<\/strong> If upon receiving your Personal Information, or at any other time, you believe the Personal Information that we hold about you is incorrect, out of date, incomplete, irrelevant or misleading, please notify our Privacy Officer using the details set out in this policy.<\/p>\n\n\n\n (d)<\/strong> If we decline to correct your Personal Information as requested by you, a reason for refusal will be provided except to the extent that it is unreasonable to do so. In the event that we decline the request to correct Personal Information, you may request to associate a statement with the information.<\/p>\n\n\n\n (a)<\/strong> Should you believe that we have not fulfilled our obligations under any relevant law or have not complied with the terms of this policy or would like to appeal a decision made by us in relation to your Personal Information, you can make a complaint in writing to our Privacy Officer using the coantact details set out in this policy.<\/p>\n\n\n\n (b)<\/strong> We will respond to you within a reasonable period of time (or where a period is specified by any law, that period) to acknowledge your complaint and inform you of the next steps we will take in dealing with your complaint.<\/p>\n\n\n\n (c)<\/strong> If after getting our response you are still not satisfied that your complaint has been resolved or adequately dealt with, you may direct your complaint to the Privacy Commissioner:<\/p>\n\n\n\n Officer of the Australian Information Commissioner (OAIC<\/strong>) See the OAIC website for further details: www.oaic.gov.au<\/a><\/p>\n\n\n\n If you have any comments, concerns or questions regarding this policy or Personal Information that we hold about you, please contact our Privacy Officer:<\/p>\n\n\n\n1 Introduction<\/h1>\n\n\n\n
1.2 Definitions<\/h2>\n\n\n\n
2 How we collect your Personal Information<\/h1>\n\n\n\n
2.1 How, what and why we collect your Personal Information<\/h2>\n\n\n\n
(a) (you give us directly<\/strong>): when you interface and deal directly with either:<\/h5>\n\n\n\n
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(b) (we receive from other sources):<\/strong><\/h5>\n\n\n\n
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(c) (we collect about you and your device):<\/strong><\/h5>\n\n\n\n
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(d) (you give us directly as a result of being employed by us):<\/strong><\/h5>\n\n\n\n
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(e) We collect Device Information using the following technologies:<\/h5>\n\n\n\n
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What information do we collect?<\/strong><\/h2>\n\n\n\n
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Why we might collect the information<\/h2>\n\n\n\n
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2.2 Tax File Number<\/h2>\n\n\n\n
2.3 Do Not Track settings<\/h2>\n\n\n\n
2.4 Behavioural Advertising<\/h2>\n\n\n\n
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2.5 Website analytics<\/h2>\n\n\n\n
3 Disclosure of Personal Information<\/h1>\n\n\n\n
3.1 Primary Purpose<\/h2>\n\n\n\n
3.2 Secondary Purpose<\/h2>\n\n\n\n
3.3 Disclosing your information<\/h2>\n\n\n\n
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3.4 Sharing your personal information<\/h2>\n\n\n\n
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4 Storing your Personal Information<\/h1>\n\n\n\n
4.1 Storing your information<\/h2>\n\n\n\n
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4.2 Security of your Personal Information<\/h2>\n\n\n\n
5 Credit information<\/h1>\n\n\n\n
6 Accessing and correcting your Personal Information<\/h1>\n\n\n\n
7 Complaints<\/h1>\n\n\n\n
\nPhone: 1300 363 992
\nEmail: enquiries@oaic.gov.au<\/a>
\nGPO Box 5218, Sydney, NSW 2001<\/p>\n\n\n\n8 Contact<\/h1>\n\n\n\n