Lots of customers and workers were homebound for big chunks of 2020. That separated small businesses from their two most important sets of people. Many sought digital solutions to help solve the problem.
Shops and offices went online
As reported in the Small business trends 2021 report, there were three key signs that small businesses were heading online:
- Businesses started shopping for ecommerce tools.
- 58% of customer spending went online.
- Almost 50% of businesses declared plans to move technology to the cloud.
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